GREEN BIKE ELECTRIC MOTION WARRANTY
Green Bike – Electric Motion LLC warrants that all new Green Bike – Electric Motion LLC electric Bicycles and main components therein sold by an authorized Green Bike – Electric Motion LLC retailer are warranted to the original retail purchaser against manufacturing defects in materials and/or workmanship for a period of one (1) year from the date of original retail purchase.
This warranty pertains to any of the essential electric bicycle components that are found defective, provided that the product was used in a standard and controlled manner, and that it was maintained according to the manufacturer’s instruction manual. Essential components include the bicycle frame, electric motor, battery, display console and controller.
If a defective part is found during the warranty period and the customer notifies us immediately, the seller will repair or replace the part based on his sole discretion. This warranty will be void if any repair or change is performed or has been performed by any third party aside from an authorized dealer or service center.
It is expressly agreed that this warranty applies only to the cost of repair or replacement of the product and its accessories and the seller is not liable for any financial loss and / or prevention of profit and / or any consequential loss that may be caused by non-standard usage of the product. We hereby inform the buyer that Green Bike – Electric Motion LLC is not responsible for any liability that may occur which could possibly apply to the product and / or its user due to the usage of the product and that the customer alone is solely responsible for third party insurance and / or other insurance as required by the nature of the particular product. The seller is not responsible for any possible damage including bodily harm and damage to property. The warranty does not apply if any part of the product is damaged as a result of negligence, an accident, or inadequate maintenance.
As mentioned above this warranty does not apply to the tire, spokes, brakes, rims, and other mechanical components of the bicycle.
We have hand-picked industry leading components that are extremely reliable. If you have any problems, our warranty policy is as follows;
All component including store bought accessories warranty 1 year.
Battery: 2 years
All wearing parts are excepted, for example: tires, tubes, brake pads, etc.
All parts damaged due to personal misuse are excepted, for example: crash, custom build, etc.
Warranty is valid only in Continental United States only.
Please contact us at email@example.com if you have any questions regarding the warranty or to arrange a warranty repair.
We at Snapcycle proudly stand behind the quality and reliability of our products while promising you some of the best customer service experiences in the industry.
Snapcycle Inc. (“Snapcycle”) warrants all new Snapcycle electric bicycles and its Covered Components to be free from defects in material and workmanship for one (1) year from the date of delivery, subject to the terms and conditions specified herein. This limited warranty only applies to the original buyer who must be able to provide electronic proof of purchase by means of order number, email address and name used at the point of original purchase, and is not transferable to subsequent owners. During its warranty period, any defective parts will be repaired or replaced free of charge for the customers. However, please note that the warranty period for a repaired or replaced part remains unchanged based on the original delivery date of the ebike.
The components covered under this limited warranty includes frame, forks, stem, handlebar, seat post, saddle, brakes, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, controller, LCD display, battery, and electrical sensors.
Snapcycle batteries are covered by one (1) year pro-rated warranty. If a battery is found defective or its capacity falls below 60% of its rated value within the warranty period, it will be repaired free of charge for the customers. However, the shipping cost for return is to be borne by the customer. The warranty period for a repaired or replaced battery remains unchanged based on the original delivery date of the ebike. However, please take note to follow the instructions listed below to prevent your battery warranty from being void.
- Do not charge it below 32 Fahrenheit, or above 105 Fahrenheit
- Do not charge it immediately after riding your ebike. Let it cool down to ambient temperature before charging it
- Protect your battery from water ingression
- Charge it at least once a month
1. Warranty Claims
If you suspect any component of your ebike is defective, you should contact your local Snapcycle retailer where you purchased your bike. The shop of purchase will get in contact with Snapcycle and facilitate your warranty claims with Snapcycle on your behalf. If you purchased your bike directly from Snapcycle, all warranty claims must be submitted via email to firstname.lastname@example.org . Please do not attempt to repair or replace it yourself before contacting Snapcycle retailers or Snapcycle, as doing so may void your warranty and cause consequential damages to your ebike, undermining its safety and reliability.
You would need to describe in detail what issues you are facing and attach some clear photos or videos for easy understanding. Upon receiving your claims, our dedicated customer service team will firstly provide remote assistance to you via email/calls as there might be an easy fix to your problems.
If our customer service team determines that a replacement part is needed, they will provide you with clear instructions for returning the defective parts, and receiving the replacement. Shipping charges are to be borne by the customers. It is at the full discretion of Snapcycle to determine if a defective component is covered by this limited warranty.
For purchases made through an authorized dealer, the user must proceed to the point of sale where he/she purchased the product for local warranty service and support. If any part on the bike is found defective, the local dealer will have to request a replacement from the principal. Snapcycle will work closely with the local shop to ensure all issues are resolved in a timely and responsible manner.
2. Shipping Damage Claims
We are confident in our product quality. However, there is a rare chance that your product(s) may get damaged during shipping. You are well advised to inspect your product(s) immediately upon receiving them. In the unfortunate event that you find any damage to your product(s), take photos from different angles, keep all packaging and paperwork, and contact Snapcycle by email at email@example.com immediately. Please take note that we will not accept shipping damage claims later than 14 days from receipt of the product(s).