As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com.
We only ship to the contiguous lower 48 states, the District of Columbia, and Canada. Only bikes shipping within the United States may qualify for free shipping. Bulk orders or freight do not qualify for free shipping. Free shipping only applies to bicycles. Accessories and parts may have shipping charges applied.
Customers getting their bike shipped to Canada will be charged $200 per bike for shipping. This $200 fee also covers all of the duties and taxes charged as a result of importing the bike.
We do not ship internationally (with the exception of Canada) at this time. If you have arranged to ship your bike internationally, you are responsible for paying all duties and taxes associated with the import of the bike. We do not provide service or warranty to bikes you ship internationally. If replacement parts are necessary, the customer is required to pay all shipping and part costs, including import fees and taxes.
If you are planning to use any third-party shipping, we cannot provide ANY additional shipping information or documentation.
Our products are usually shipped within 2-10 business days using FedEx (except when the product being purchased is a pre-order).
When pre-ordering a product, the estimated date of shipment will be listed in the product title and description.
Customers in Canada will experience longer shipping times. There are in some cases delays between the time when a customer is sent the shipping confirmation email and the time when the package is scanned in at a FedEx facility. The estimated shipping date when tracking the package on FedEx.com will not be accurate until FedEx has scanned the package into their system.